Hospitality
Hospitality staff who reflect your professionalism
Your client's impression of your company forms in the first two minutes: who greeted them, how the coffee was served, whether the meeting room was ready. These are not small details — they are the front of house.
How hospitality works here
We select and train hospitality staff on fundamentals that not everyone carrying a tray has mastered: preparing and serving Arabic coffee in the correct order, keeping tea and coffee at temperature through the day, kitchen and service-area cleanliness standards, and reception conduct — one consistent tone and one consistent appearance.
Before every meeting the room is ready: a clean table, water, glassware, paper and pens, and refreshments at the appointed time rather than after it. The range and frequency are defined in the scope, and consumption is reviewed monthly so nothing runs short and nothing piles up.
What the hospitality service includes
- Arabic coffee, speciality coffee and tea service throughout the day
- A range of cold beverages
- Meeting rooms prepared ahead of the appointment
- Guest reception with a consistent manner and appearance
- Fresh fruit and regularly replenished light snacks
- Kitchen and service-area cleanliness as part of the procedure
- Hospitality stock management and consumption tracking
- Barista service and flavoured beverages in the higher packages
Questions about hospitality
Is the hospitality team permanently based in our office?
Yes, and deliberately so. Hospitality staff more than any other need to know the office's preferences — who takes their coffee without sugar, which room is used for external meetings. That is why the contract is annual.
Are the materials and beverages included?
Yes, hospitality materials are included in the package and we manage the stock. The range is defined in the scope and can be extended depending on the package.
Can the coffee and the range be customised?
Yes. We start from a base list and adapt it to your office — coffee type, roast level, seasonal items, and requirements for external meetings.
What about unscheduled, last-minute meetings?
The team is on site during working hours, so an unscheduled meeting is set up straight away. The schedule organises the expected; it does not prevent the unexpected.
Ready to start?
Tell us about your office and headcount, and we will arrange a visit and a real trial before any commitment.